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Last Updated: 01 May 2024
Thank you for choosing Gemnovia.com for your lab-grown diamond and jewelry needs. This Shipping Policy outlines our shipping process and terms.
Shipping Partners
We currently have partnership with DTDC, Fedex, USPS, and Indiapost.
Processing Time
Orders are typically processed within 2 business day. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Time
We offer the following shipping methods:
- Standard Shipping: Delivery within 4-5 business days.
- Express Shipping: Delivery within 2 business days.
Please note that delivery times may vary depending on your location and external factors beyond our control, such as weather conditions and courier delays.
Shipping Charges
Shipping charges will be calculated based on the weight of your order and your location. Shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the courier’s website.
Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damaged packages, please contact us immediately at [contact email or phone number] so that we can assist you in resolving the issue.
Change of Address
If you need to change your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the shipping address once the order has been processed.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
- Address: Office No-301 3rd Floor Tirupati Complex C-20 Aruna Park Laxmi Nagar, New Delhi – 110092
- Phone: +91 8797964153
- Email: support@gemnovia.com
By placing an order with us, you agree to be bound by our Shipping Policy.
